Shipping & Returns Policy

Shipping Policy

We aim to get your purchases to you as soon as possible but, from time to time, we do go away (usually fishing!) However please feel free to contact us via email on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 0422 839 154 if you need to check on your orders.

Postage and Handling.
Flat rate of $10 for domestic orders within Australia, orders over $200 freight free.

Flat rate of $25 for all orders to New Zealand
Shipping rates will need to be quoted on all other locations outside of Australia and New Zealand.

If you have any questions at any time, please give us a call on 0422 839154 or email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it - and, if you have special packaging or shipping requests, let us know and we'll try to take care of those too.

Sizes?
Pelagic products are all standard USA sizing (including waist inch measurements for shorts) but if you are unsure, or have any questions at all This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Returns And Exchanges Policy

We want you to be happy with your purchase of PELAGIC products. So if something isn't right, please let us know. We accept returns of unwashed, unworn or defective merchandise (with tags still attached please). We'll send you another colour, a new size or an entirely different style (subject to availability). If you'd rather have a refund, we'll take care of that, too.

To return or exchange merchandise please follow the instructions given below:

1. Please send us an email and let us know what you would like to do so that we can make sure we have appropriate stock.

For Returns:
With your original invoice or receipt, send the package back to us to our mailing address. Please allow 3-4 billing days from the day your returned package is received for your account to be credited (depending on method of payment).

For Exchanges:
With your original invoice or receipt, send the package back to us to our mailing address including a pre-paid, self addressed post satchel for the return. We'll send in-stock replacement items to you immediately and contact you if there are any additional related charges to the new items ordered.

Mailing Address
Pelagic Gear Australia
PO Box 8083
Domain Central
Garbutt, Townsville QLD 4814
Australia

* We regret that returns and exchanges are not possible without proof of purchase from Pelagic Gear Australia. If you purchased from another supplier, please return to the place of purchase. Tournament prizes cannot be exchanged due to stock considerations made at the time of sponsorship.

 


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